First Interview by Kevin Henry of Pennwell Publishing

First interview By Kevin Henry of Pennwell Publishing in a series about office design.

"Kevin Henry of Dental Economics talks with Garrett Ludwig of Diversified Design Technologies about a key component often missing in dental office design"

Case Studies

No Way In-First of Two

http://library.constantcontact.com/download/get/file/1105069790189-69/No+Way+In+-+First+of+Two.pdf

No Way In-Second of Two

http://library.constantcontact.com/download/get/file/1105069790189-66/No+Way+In+-+Second+of+Two.pdf

Teaching At Its Very Best

http://library.constantcontact.com/download/get/file/1105069790189-68/Teaching+At+Its+Very+Best.pdf

Up To Your Waste In Water

http://library.constantcontact.com/download/get/file/1105069790189-78/Up+To+Your+Waste+In+Water.pdf

Creative Solution To An Impossible Dream

http://library.constantcontact.com/download/get/file/1105069790189-67/Creative+Solution+To+An+Impossible+Dream.pdf

2000% Return On Investment

http://library.constantcontact.com/download/get/file/1105069790189-71/2000%25+Return+On+Investment.pdf

Testimonials

"Thank you, Garrett, for creating my dream dental office. I had a vague vision and you made it into existence.  Everyone says 'wow' when s/he enters my dental office & over time I got used to it.  I just went to another dental office open house, and realized how fortunate I was to have met you, Garrett, at Yankee and timing worked out that you were able to help me.  The other dental office lacked efficiency, security, and just common sense.  Of course it was designed by a dental supply company who also sold the dentist a lot of unnecessary stuff.  Those off-the-rack type cabinets and stericenter take up so much room, whereas in my office I don't have to move so much, saving my energy so I can go home to my family refreshed and not burned out.  The sad truth is that I could have been that other dentist without your help.  I also realized that dental office design is much more than just the layout of the space.  Since we moved into the new space you created, I and my team have less physical pain, better mood (we love coming to work!), and therefore better dental work. We have pleasant work days. We can retain better staff.  The practice revenue increased 50%- so I and all my team members got raises.  I really appreciate your integrity, honesty, initiatives, and kind smile.  I learned so much- about construction but also how to deal with people, how to manage stress and how to live a better life from you.  In retrospect, the best thing I did was to have you lead me in all aspects of construction, including looking at the potential spaces, reading the lease, dealing with all vendors on my behalf.  My one regret is I didn't listen to you for everything.  The things I said "no, Garrett, this is MY dental office and I want it this way," well, those things I wish I listened to you.  It is so refreshing to know that you put my best interest at all times, not just make money off of me.  And the best part of all is that now I have a trusted friend who I can call at any time.

Kristen Dority, D.M.D.

Absence of Pain Equals Absence of Pathology! Right?

How disturbing is it when a patient refuses routine diagnostics simply because they have no symptoms and they wish to save money? How distressing is it to have to treat that patient for a preventable disease that has finally progressed to a symptomatic, intolerable or critical state? To make matters worse, how unsettling would it be to have that patient disregard your treatment plan simply due to their reluctance to expend the time or funds; despite your assurance of a favorable prognosis?

Although there is no comparison to the element of human suffering associated with disease, the time and expenses that accompany the discovery and management of preventable conditions transcends all aspects of life. Awareness is the key to homeostasis- be it physical health of fiscal health. We are frequently reminded by utility companies through MC Hammer’s message, “You can’t touch that…” to be mindful about power-line safety. And the business of “Call Before You Dig” is inundated with requests from contractors and homeowners daily to accommodate everything from underground utilities to pet-containment systems. In kind diagnostic health care testing and outpatient surgical facilities are cropping up in every community. We are truly the Information Generation.

So, it would be prudent to ask ourselves: Is that a cable or telephone line- or might it be a power line that could render severe burns or electrocution; might that shallow ditch penetrate a utility feed and interrupt service for several days; is that a sebaceous cyst or a malignant growth; is the new suite harboring any construction challenges or budgetary concerns that will challenge the success of my project? We live in a “pay now, or pay later” world.

Prevention, management and the administration of curative measures will assuredly save you money, and efficient and functional planning will guarantee a substantial return on investment. As physicians and dentists you are uniquely aware of the benefits and value of preventative measures and focused remedies. It is not worth taking a risk when it comes to making the largest investment of your professional career the creation of a facility that will support and enhance your ability to deliver your professional services and support the well-being of your family? 

Our mantra regarding responsible design is best summarized in our Mission Statement: “Our company slogan, “Profit By Design” speaks to the purpose as well as the effect of design and engenders our philosophy that responsible design will assure a return on investment. To that end, we are committed to the creation of an office facility that reflects your professional image and enhances efficiency and productivity, while stringently managing the cost of its development.”

Wisdom is knowing what to do next. Skill is knowing how to do it, and virtue is doing it. - David Starr Jordan

Your prescription for design and project management is ready for you at designrx.biz or call 800-622-5563. It’s painless, and the results are guaranteed. Garrett Ludwig founded Diversified Design Technologies Inc. in 1971. The company has specialized in the design and  construction of private-practice, health-care facilities since 1975. During that time, he has designed more than 300,000 square feet of professional office space. He has a U.S. patent on his emergency services “crash cart” design. Ludwig has shared his

experience in dental office design in numerous trade publications, and continues to lecture on the subject throughout the United States. He can be reached at (800) 622-5563 and garrett@designrx.biz. Visit his Web site at http://www.profitbydesign.us.

Six Truths About Dental Cabinetry / Millwork

THEORY #1:
Pre-manufactured dental cabinetry offers superior ergonomic design.

TRUTH:
One would expect that to be true.  Unfortunately, that is a profound fallacy!  In fact, many of the products designed and produced by those companies necessitate class IV and class V movements for the assistant and clinician to access equipment and materials; thereby necessitating the temporary loss of physical and visual contact with the patient.  Some designs actually necessitate that the assistant leave his/her stool and bend or kneel to access storage spaces.
Our designs are based on the ergonomic principles of Four-handed Dentistry and maximize efficiency.

Additionally they are designed to include the efficient use and convenient storage of clinical adjuncts, i.e. electrosurge, airabrasion, intra-oral camera, laser, etc..  The cumulative effect is a work environment that is designed for the user(s) as opposed to the user(s) adapting to a pre-conceived, one-size-fits-all design concept.

MOVEMENT:  
I- Fingers only; II- Fingers and wrist; III- Fingers, wrist, elbow; IV- Entire arm and shoulder; V-Torso

THEORY #2:  
Pre-manufactured dental cabinetry is superior to others in fit and finish.

TRUTH:
Impossible!  There is simply nothing better than “the best”. Therefore all that anyone can claim
is that they are using “the best” materials and techniques.  The fact is that the materials that
are available to the dental manufacturers, are available to every designer and fabricator.  Please review and
compare the list with anyone who purports that they offer a superior product, and ask them to demonstrate their claim.

THEORY #3:
Pre-manufactured dental cabinetry is better constructed than that of others.

TRUTH:
Impossible!  There are only a few techniques that merit distinction as quality cabinet construction.  With the exception of “furniture quality” (sophisticated joinery and solid,hardwood construction) there is no difference in the finished product of the carcass (shell) of the cabinet.  Screws, dowels, biscuits and adhesives all result in solid construction.


THEORY #4:
Pre-manufactured dental cabinetry offers superior finishes to those of others.

TRUTH:
Again, impossible!  Although they are in no way superior, there are two factors that could distinguish those products as “different”.
1. They could have their own pattern produced in the surface of a plastic laminate.  To clarify: Plastic laminate is comprised of several layers of craft paper.  The last layer bears a “photograph” of an image (pattern, color, wood grain, etc.). That surface is covered with clear melamine [plastic] to provide a resistant and durable surface- thus the term “plastic laminate”.  Anyone can order “custom” laminate- for a price.  The fact is that it no better than any of the hundreds of plastic laminates available on the open market.
The exclusivity of a “proprietary finish” actually creates problems for two reasons:

A. It restricts the potential to match any adjunctive millwork that might be Positioned in direct adjacency to
the dental cabinetry;

B. Potential for the same pattern to be available years hence could be a concern if that pattern of color is
phased-out.  Should that happen, the ability to replace a door, drawer front or panel with one that would
match the original could be eliminated.

2. They could produce their own injection-molded, door and drawer-front design.  That option is, again, available to all designers and manufacturers.  It’s simply a matter of investing in the die or mold.  Injection-molding is nothing new or innovative.  In fact, that method is used commonly by many manufacturers who produce kitchen and bath cabinetry; as sold in all “Big Box” stores.  Further, the injection-mold concept is more prevalent in the lower-end lines of cabinetry, due to the obvious cost savings.  So a door that appears to be “raised panel” construction is simply formed in that shape.The bottom line is that the integrity of those doors and drawer fronts is comparable to that of all other products.  The only distinction is that the design might be unique in appearance.  For “a price” those features can readily be replicated or improved-upon.  The bottom line is- like the “proprietary laminate”- the mold forms may not be available in subsequent years- a profound example of Planned Obsolescence.

THEORY #5:
Pre-manufactured dental cabinetry is a better value than that of others

TRUTH:
Impossible!  Our designs have consistently been constructed by high-end, custom cabinet shops.  In the majority of cases, the costs for the same volume of storage as that existent in pre-manufactured, dental cabinetry have been half of the cost of pre-manufactured dental products.  When you consider the amount of money that will be invested in cabinetry for treatment, hygiene, sterilization and lab cabinetry, the savings in the physical end products alone is astounding. The ergonomic benefits are virtually limitless.


THEORY # 6:
Pre-manufactured dental cabinetry offers features and functions that are not available anywhere else.

TRUTH:
Not true!  We have done it all:  Glass doors; LED or low-voltage lighting; pneumatic doors; pneumatic  water controls; super-heated “instrument drying” storage space.  These “features” provide no distinctive benefit that can’t be accommodated conventionally or creatively- absent extraordinary cost.  In kind, the hardware that would support the function of a slide-out, pop-up, pivot or hide-away components is available from numerous hardware manufacturers.

THE BOTTOM LINE:
We live in a world of compromise.  Office space selections are commonly based on what is
available and is typically based on- location, size, need, cost and convenience.  Therefore, it is
not unusual for there to be physical conditions that compromise the use of pre-designed cabinetry in optimal
orientation that would maximize function and flow.  We share these thoughts for consideration:

1. To select or design an office around any product or pre-made assembly of products, would be like designing a house around a 7’-2” distant relative.

2. Angled or curved walls, windows, doors and vital equipment all need to be accommodated.  Cabinetry can be custom-designed to maximize the use of the site-specific condition.  

Five Biggest Pitfalls in Building a Do-It-Yourself Office

By Garrett Ludwig As Seen in DentistryIQ (PennWell Publishing)

Consider for a moment that [technically] anyone with opposable thumbs and fine-motor  skills is capable of performing an amalgam restoration. Most people would affirm that  postulate. Case in point: As a designer, I attended Columbia University to learn the  fundamentals of four-handed dentistry in an effort to enhance my proficiency as a dental office design specialist. During that education I excavated a first molar on a mannequin for an MOD, then filled and deftly [opinion] carved the compound. I would expect that, with a
little practice, I could produce a restoration that would be visually and occlussaly perfect  However, without understanding human anatomy, physiology, disease pathology, and the proper treatment of carries, the patient would be at serious risk. Furthermore, the restoration would probably fail in the absence of prescribed technique. The same outcome can be expected when designing and building a dental office without professional guidance.It never ceases to amaze me that, dental processionals- who know and understand that there is no substitute for knowledge, experience and skill- frequently venture into such an extremely complex undertaking as dental office design with reckless abandon. The fact is that design is a “pay now or pay later” business. Invariably, those who are intent on saving money by foregoing professional
guidance ultimately pay substantially more throughout the life of their project, and reap a lesser return on their investment. Unfortunately, most don’t realize it until it’s too late, and they have to live with the result or pay exorbitant professional fees in an effort to salvage their investment.Amidst the minefield of cost-sensitive “time-bombs” that could readily have been circumvented or diffused by a trained professional, there are five that I have witnessed most frequently. I share them with the hope that this insight might avert a bad investment.

Pitfall # 1:
QUANTIFY BEFORE YOU QUALIFY: IT’S THE “MEASURE TWICE, CUT ONCE” APPROACH TO ESTABLISHING SPACIAL NEEDS.
Based on observation and personal experience, it is apparent to me that the process of evaluating thequantity of space needed to support the efficient function of a dental practice is at best challenging. In most cases, I have found that do-it-yourselfers forego or trivialize the pragmatic process of quantifying the cumulative needs for each area and function of the office. The following are common judgments and oversights that result in space insufficiency.

A. The two most common barometers that are used to establish square-footage needs are industry statistics and feedback from professional colleagues. Although both merit consideration, they are often misleading. With the former, “they” may pose the axiom that seating in the waiting area should be based on the quantity of treatment and hygiene rooms. To profess that unequivocally would create the assumption that a general dentist with a family practice would have the same needs as a generalist who concentrates on cosmetic care. Also, since no two practices are equipped, staffed and managed identically, the latter can be equally misleading when establishing the need for space.


B. Accommodation for practice growth is commonly overlooked or short-changed. For example, many choose to add one treatment room for an associate that may join the practice. However, few consider the fact that a single room would limit the production capacity for that individual, and would result in a diminished potential for that person’s growth. As a result, the opportunity for an associate to join the practice is less enticing to that individual.

C. Although most practitioners make reasonable, room-by-room calculations for space, I frequently hear the
statement, “We are currently working in a ‘1,200" square foot space. Therefore, ‘2,200' square feet should
suffice.”  Theoretically, that assumption seems plausible. However, many things must be acknowledged,
including changes in building regulations, ADA and HIPAA compliances, growth; as well as many of the
conditions referenced above. It is truly remarkable how quickly 1,000 square feet can be consumed by
“essentials”.

D. In addition to the insufficiencies that are often calculated for the respective areas within the confines of the suite,there are three areas that are consistently overlooked: storage, wall-thicknesses and passage space. Despite the fact that the most common complaint from dental personnel is that there isn’t enough storage space, it is the most frequently overlooked spacial accommodation.  The wall-thicknesses and passageway space consumption are visually more subtle. Yet they typically have an even greater impact when ignored. With regard to the passageways- the more complex the space the greater the need for passageway space. So, in most cases, if passageway space has been considered in the overall calculations, the likelihood is that an adequate amount of space has been allocated is slim. Additionally, the consideration that a partition is only four or five inches thick evokes the sense that very little space will be needed for those separations. The fact is that even a small suite may consume 100 to 200 square feet with partitions, alone.

E. Less is not more. I frequently encounter practitioners who base their selection of a space on the cost per-square-foot, rather than the potential for earned revenue; since they are allegedly “throwing the [rent] money away”. Theoretically the perception is that, by reducing overhead, the net revenue will increase. That’s another illusion that is slanted by unfounded statistics “The practice overhead should be....” Nothing could be further from the truth. Dentistry, like any other business will thrive on its enhanced capacity to generate revenue. In addition to heightening function, space creates a feeling of comfort and an image of success. That’s a point worthy of consideration when shopping at Saks or Nordstrom’s .... and CVS. Your perception of those businesses is likely to be the equivalent of your patient’s perception of your practice.

Pitfall # 2:
PROFESSIONAL GUIDANCE IS HIGHLY RECOMMENDED WHEN MAKING A LAND PURCHASE
All too often building sites are determined to be distinctly challenging and or impossible to develop after the
purchase has been made.. Although there are many more, the following are common considerations that are most often overlooked by an inexperienced investor. Point to ponder: I have witnessed many practitioners who have spent more time researching the purchase of an automobile than they did when investing in a land purchase.

A. Health care facilities require more parking than does general business. As a result, it is common to find that the intended size of the building has to be reduced to accommodate parking


B. In a similar context, zoning regulations require definitive building setbacks. Not only does this often impact the size of the building, but the placement of the building, as well. The vision of constructing a dynamic structure with great “curb appeal” can be quickly dashed when it is determined that the building must be located beyond the line-of-sight from the roadway as a result of building setbacks, laneways, screening, and the imposed limitations regarding the allowable amount of paved surface- to name a few.

C. Regardless of the longevity of an undisturbed parcel of land, a soil test should be considered. It is not
uncommon to determine that a site has a high water table,; thereby diminishing or complicating the
development of the site. Similarly, the site could have been used for dumping of incompatible materials or
hazardous waste before environmental records were kept. The remedies for such conditions can be very costly.

D. Clear view of the building aside, any marketing-savvy practitioner is going to want their signage to be highly visible. Although zoning regulations vary from town-to-town, almost all towns regulate the size, style and placement of signage; and typically define the size by square-footage. So, for example, if a two-sided sign is proposed, and the regulations stipulate a maximum square-footage of twelve feet, the likelihood is that you would only be allowed six square feet per side- or a sign measuring approximately two feet by three feet. When you consider borders and logos, there would be very little space left for text.

Pitfall # 3:
PROFESSIONAL GUIDANCE IS HIGHLY RECOMMENDED WHEN EVALUATING A LEASED SPACE FOR USE AS A DENTAL OFFICE**
The lack of review by a trained eye may result in the discovery of many physical encumbrances and restrictive, contractual covenants. The following are a few of those that I have encountered most frequently:

A. First and foremost the majority of property owners list the square-footage of a suite as “leaseable”, in
accordance with BOMA (Building Owners and Managers Association); that includes one-half the thickness of  the perimeter walls. This is frequently confused by the lessee as “useable” space.  Depending on the overall  size of the space and the thickness of the perimeter walls, the “useable” space could measure a few hundred square feet less than the quantity proposed.  That calculation grows with a flush-glazed “curtain wall”; since measurements are often made to the glass surface on exterior walls. Flush-glazing is as it sounds. The mitigating factor is that the “leaseable” measurement can increase by the remaining thickness of the exterior wall. We have encountered walls as thick as 24".

B. The area inside the perimeter space may be further compromised by the existence of utility chases, elevator hoistways, roof drains, structural members, roof access ladder, low ceilings, etc.. It may also be necessary to provide space for a water heater, dental utilities and mechanical system storage (HVAC) within the suite. Each of these represents an additional loss in useable space.

C. The useable space may be further diminished by the need for an internal vestibule (or airlock) to protect the waiting area from harsh weather in a facility that has direct access to the exterior. Not only will the vestibule encroach on the useable space, it will also impact the use of the space from the standpoint of functional design.


D. Signage is often limited in a leased space; particularly in professional office buildings, as well as some retail facilities. This isn’t necessarily a “deal breaker”, since some locations are, in and of themselves, distinctive landmarks, and are identifiable and easily accessed. However, visibility and accessibility must be considered as components of the practice marketing program; regardless of the location.

Pitfall # 4:
IF THE “DO-IT-YOURSELF” APPROACH TRULY SAVES MONEY AND PRODUCES  A QUALITY PRODUCT, ONE WOULD ASSUME THAT ENDODONTISTS, PERIODONTISTS AND ORAL SURGEONS WOULD BE SERVING A VERY SMALL PATIENT POPULATION.
When it comes to construction, I consider myself to be an inveterate “do-it-yourselfer”; having worked in the building trades for most of my life. Globally, I would comfortably state that I have completed most tasks successfully. However, I have also experienced the need to call in a professional when an unexpected problem arose. In each of those cases it became apparent that, had I engaged the services of these skilled individuals from the beginning, the “dilemma” would not have arisen or would have been readily addressed at a modest cost and in full compliance with building regulations. Most importantly, I would have saved my valuable time to generate revenue in my area of expertise. The perception of cost savings by eliminating a general contractor, construction manager, project manager or superintendent is truly illusionary. In short, a dentist in a restorative practice can generate far more revenue per hour than it would cost to hire the necessary personnel to perform their respective tasks- and those persons know the complexities of the building trades as well as the practitioner knows dentistry. Therefore, if logic prevails, it makes
perfect sense to delegate the responsibilities of design, development and supervision to those who are qualified to provide those services.

A. Bid proposals and construction contracts are a challenge for all of us who work in the field. Beyond the primary considerations of cost, time-frame of completion and the inclusiveness of all trades and services, there are many more subtle factors that will impact our recommendations. To assume that decision-making process in the absence of an inherent knowledge of the construction industry is, in my opinion, financial suicide.

B. I spend a great deal of time each day on the telephone and computer (emails, faxes, transmittals) managing each project. Whether it’s a matter of value-engineering, discovery of a field condition or third-party coordination of services there is an on-going stream of project management activity that must be addressed expediently and must be thoroughly documented- just like dentistry. For a practicing dentist to respond in a timely manner is challenging, at best. Documentation of any sort is even less likely to take place. In the mean time, the “clock is ticking” and you can bet that the contractor has documented the communication; particularly if it involves a change-order that may create an added cost.

C. If one were to assume, hypothetically, that all inquiries were simple and required a brief response, the process would still be challenging. The fact is that many of these inquiries necessitate some level of research. That effort demands three things: the time to perform the task; the knowledge of where to look for the comparative data and knowledge to differentiate the risks and benefits of each.


Pitfall # 5:
FORM, FUNCTION AND FLOW ARE MORE THAN JUST “BUZZ WORDS” FOR DESIGN. THEY EQUATE TO THE ENHANCEMENT OF PROFESSIONAL IMAGE, EFFICIENCY, PRODUCTIVITY AND, ULTIMATELY, PROFITABILITY.
Convenience, comfort, atmosphere and image are all amenities that we seek when selecting a restaurant or
automobile. Let’s be honest, that a fully-equipped Camry would probably suffice as better-than-adequate
transportation. However, for a “modest” difference in cost, the C-Class Mercedes (or better) seems to lead the pack with professionals. In the same context, you can’t find a better meal than one prepared at Momma’s Diner. Nevertheless, the starched white table cloths, impeccable service and great ambiance is
what inspires long lines at Le Dîneur de Maman.  And, of course, as a preferred patron, the words, “Dr. Jones. You’re table is ready.” allow you to whisk past the masses who wait patiently to be acknowledged. Even an average meal tastes better when it is served by attentive personnel in a warm and relaxing environment.The fact is that, if there is any group of people that deserves to be treated to the very amenities that we all seek when selecting a provider of superior services, it is your patients. Since it is superior service that you are offering, preferential treatment is truly in order for those who have selected you as their dental professional.With that thought in mind, consider a distinctly tangible example of the “service” philosophy as it equates to investment: Assuming that you are considering offering refreshments to your patients, you might weigh the image presented by a Poland Springs bubbler to that of an attractive cabinet and counter that houses an in-line filter/chiller/water heater. They each provide filtered hot and cold water. However the latter is dispensed by a stainless spigot into a glass bowl. As a “consumer” which would you prefer? An unattractive, commercial-looking plastic dispenser or a classy looking refreshment center. Of course the classy system would win hands-down. So, why do I see so many commercial dispensers in dental offices? Clearly it is expense. So, let’s compare costs.  The Poland Springs dispenser will cost a minimum of $35 each month. Over a five-year period, the out-of-pocket expense would be $2,100. That does not include the valuable and costly storage space that the bottles consume (or clutter) or the labor involved to change the five-gallon (40 pound) jugs. On the other hand, the one-time cost for the built-in system might be $1800. That would include: cabinet; counter; bowl; spigot; water heater; water chiller, water filter and drain. The labor consists of re-stocking cups and an annual $20 filter change. Comfort, convenience and enhanced aesthetics- all for a lesser cost. Imagine that?!As is the case with the refreshment center, the value of each element in the overall investment in an new physical plant typically outweighs the costs associated with the inclusion of the respective design efficiencies. I have included a few other areas that are often short-changed due to a mis-perception that the expense would exceed the value.

A. There is no question that efficient design reduces task-related labor. For example, consider the expense of the labor that’s involved to process a wet film or phosphor plate in comparison to the time it takes to process a digital x-ray. No contest! Distractions aside, the time expended and the cost associated with the former, account for an extraordinary and cumulative cost. Consider the fact that the investment in any adjunct that will enhance efficiency is worthy of consideration, since labor is a variable, on-going expense that increases on a periodic basis. So, whether it’s a clinical skill or administrative task, good design maximizes the functionality and productivity of each support staff member, as well as your bottom line.


B. The optimized juxtaposition of support services reduces job-related stress, increases efficiency and enhances revenue production. Consider the last time you attempted to do a home repair and had to retrieve the necessary parts at a Big Box retail outlet. By the time you have defined and located the parts, you are likely to have toured the entire 40,000 square foot facility, and are already exhausted from the stress of the venture before you even start the project.  If you equate that experience to your own services, it stands to reason that all support services be positioned in an ergonomic and logical sequence. Since most people are intellectually aware of the value associated with this effort, it amazes me how few invest the time and effort to maximize their efficiency. .

C. Although there are several means by which HIPAA compliance can be achieved, many practitioners overlook these critical measures when planning areas for private communication. Among the methods are: Separation of “public” space from “private” space by barrier (partition, door, glazing); Separation of “public” space from “private” space with space (extended distance between private and public areas); Maximization of acoustical surfaces (carpet, wall-coverings, ceiling tiles); Distortion or masking of communications (introduction of “white noise”, i.e. moving water, music, sound machine). HIPAA regulations may not be pro-actively enforced. However a complaint is likely to result in financial penalties, as well as daunting accommodations- after-the-fact.

D. Good design is also an instrument of “people management”. That’s essentially what professional designers domanage the movement of people within a space. Beyond operational functionality, the accommodation of
comfort and convenience makes a patient’s experience in a professional office pleasurable.
Consider the last time you dealt with a large corporation (insurance company) or municipal agency (motor
vehicle department). What should have been accomplished in five minutes, probably took an hour, and involved several people. It’s simply exhausting! To avoid this experience in your own office, it is essential that the work environment be planned pragmatically to assure the effortless administration of patient services.  In addition to the fluid transition that the patient experiences moving from greeting to treatment to departure, they also are comforted by witnessing that same synergy in your office operations. These accommodations are certain to project an image of professionalism and will assuredly produce tangible results. Again, most people understand the tenets of this theory. Those who apply it benefit by it. Those who don’t suffer the consequences of it. Unfortunately, I have witnessed enough of the latter to make this issue noteworthy.

** Above and beyond the physical and developmental concerns, the language and terms of a lease can be
truly significant. However, they are commonly negotiable. The fee to have a lease reviewed and
negotiated by a specialist, whose sole responsibility is lease negotiation, is truly worth the investment.
Garrett Ludwig founded Diversified Design Technologies Inc. in 1971. The company has specialized in the design and construction of private-practice, health-care facilities since 1975. During that time, he has designed more than 300,000 square feet of professional office space. He has a U.S. patent on his emergency services “crash cart” design. Ludwig has shared his experience in dental office design in numerous trade publications, and continues to lecture on the subject throughout the United States. He can be reached at (800) 622-5563 and garrett@designrx.biz. Visit his Web site at www.profitbydesign.us.

Lose The Jugs

By Garrett Ludwig

Dental offices use a lot of water!  Not by volume, but by variety [there are four]:  washing/flushing; drinking;
sterilizing; cooling/irrigating- and each has it’s own peculiarities.  Three of them require a storage container or “jug”.  And the fourth may be subject to the need, as well.  In most cases, hand washing, laundering and toilet flushing function effectively from a municipal water supply or well.  Notwithstanding, the respective water sources may have a high mineral content or other biological properties that necessitate treatment with a filtration device; potentially, another veritable “jug”.  Although the condition is not pervasive; it is always a prudent measure to consider a water test if any trace evidence is found.
Historically, the remaining three water types have been provided by outside vendors or required an after-market, water-treatment product that morph the municipal or well water into the task-specific variation of H/2 O. All are stored in containers or “jugs”, if you will.  Since each also requires an on-going expense and an associated labor factor, we have sought an economical and convenient means with which to deliver the respective liquids.  Mission accomplished.  So, please consider the following rhetorical query:

Jug #1:  Drinking Water:
Tap water has long been a reliable source of hydration.  Open a spigot for a mere matter of seconds and you’re assured the delivery of a refreshingly cool thirst quencher    Be it simply media hype or portability, we as a society have shunned our abundant natural resource for the purity of spring water; or in
many cases simply processed, bottled water.  The obsession for refined water has followed us to our homes and offices.  Refreshments aside, the provision of a self-contained, potable water source
has also served many as an adequate substitute for the mandated  [most locations] drinking fountain.  The problem is that these five-gallon units are unattractive, consume valuable storage space; and each jug weighs about 40 pounds.  So, add a labor-factor and the risk of muscle strain or more serious injury to the mix, and you have a costly and burdensome accommodation.  Since the one-time, upfront costs are modest and the maintenance is virtually nonexistent, why not purify the water “in house”, refrigerate it and serve it “on
tap”?

Jug #2:  Distilled Water:
If your office has an autoclave and/or Statim sterilizer, you are faced with two options:  1.  Buy and store bottles of distilled water.  2.  Purchase a water distiller and produce and store the water in-house.  In either case, the water has an associated cost, consumes space and, in the case of the distiller, takes time.  Why not treat the water systemically and provide it “on-tap” at the point of use- in your sterilization area?

Jug #3: Dental water-line infection control:  If you are like most practices, your syringes and handpieces are fed with a biofilm prevention/management system- which typically includes a one or two
liter bottle attached to the treatment chair or dynamic instrument delivery system.  Most often there are two separate systems to serve the clinician and chairside assistant, respectively.  Multiply that times the number of operative treatment rooms, add one for each hygiene room, and an average twopractitioner dental practice
will have ten of these water sources.  Each reservoir (jug) must be replenished and treated on a daily basis.  The process is costly and includes a labor-factor to disassemble, fill, treat and reassemble the reservoir at each location.  Would it not be more practical to provide hardplumbed, dedicated water lines that are fed by a systemically treated reservoir that will serve the clinical areas of an entire office?
I expect that the majority response to these questions will be a resounding “Yes!”.  So, I will share what I have discovered to be the singular solution and one of the most sensible investments in dental water management:

STERISIL
We have been endorsing the Sterisil system for several years and all of our current clients are now enjoying the reduced cost and stress-free management of the respective water systems; not to mention increased storage, minimized labor and enhanced office aesthetics.  Click here to read Sterisil’s Peer to Peer Product Evaluation.  And for information and guidance, contact me directly at 800-622-5563 or visit the Sterisil website at Sterisil.com.

Respectfully,
Garrett Ludwig

Garrett Ludwig founded Diversified Design Technologies Inc. in 1971. The company has specialized in the design and construction of private-practice, health-care facilities since 1975. During that time, he has designed more than 300,000 square feet of professional office space. He has a U.S. patent on his emergency services “crash cart” design. Ludwig has shared his experience in dental office design in numerous trade publications, and continues to lecture on the subject throughout the United States. He can be reached at (800) 622-5563 and garrett@designrx.biz. Visit his Web site at www.profitbydesign.us.